The Reserve Bank of India (RBI) has released new rules pertaining to closure of credit cards.
Banks have to honour requests for closure of a credit cards, immediately notifying the customer of the closure through email, SMS, etc.
Customers have to be given multiple channels such as helpline, dedicated email-id, Interactive Voice Response (IVR), prominently visible link on the website, internet banking, mobile-app or any other mode to close their cards and cannot insist on any channel.
Failure on the part of the card-issuers to complete the process of closure within seven working days shall result in a penalty of Rs 500 per day of delay payable to the customer, till the closure of the account provided there is no outstanding in the account.
Banks have to honour requests for closure of a credit cards, immediately notifying the customer of the closure through email, SMS, etc.
Customers have to be given multiple channels such as helpline, dedicated email-id, Interactive Voice Response (IVR), prominently visible link on the website, internet banking, mobile-app or any other mode to close their cards and cannot insist on any channel.
Failure on the part of the card-issuers to complete the process of closure within seven working days shall result in a penalty of Rs 500 per day of delay payable to the customer, till the closure of the account provided there is no outstanding in the account.
- Категория
- Банки кредиты
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